Shipping policy

Shipping Policy

STANDARD INTERNATIONAL SHIPPING COSTS

All global orders are shipped directly from South Korea.
We offer free international shipping on orders over USD $150 (excluding tax and discounts).

FREE INTERNATIONAL SHIPPING COUNTRIES LIST: 

United States, Canada, United Kingdom, Europe, Australia, Singapore, and UAE.

For orders below USD $150, a flat shipping fee of USD $15 will be applied automatically at checkout.

Orders are typically processed and dispatched within 2–5 business days after payment confirmation.
Delivery usually takes 7–21 business days, depending on the destination country and local customs clearance.

Each shipment includes an international tracking number, which will be automatically emailed once your order is dispatched.


BASIC TERMS & CONDITIONS OF SHIPPING

  • Orders placed before 10:00 AM KST (Monday–Friday) are typically shipped within 2–5 business days.
  • During high-volume periods (such as global sales or holidays), dispatch may take several additional days.
  • Order cancellation is only available before fulfillment begins.
  • Once the parcel has shipped, shipping fees, duties, and VAT are non-refundable.


INTERNATIONAL SHIPPING

1. Where does CCLIME Beauty ship to?

We currently ship to the following countries: United States, Canada, United Kingdom, Europe, Australia, Singapore, and UAE.


2. What shipping method does CCLIME Beauty use?

We primarily use EMS/K-Packet depending on the destination.
However, your order may be shipped via a different carrier based on regional logistics availability.
All shipments include a tracking number, which will be sent automatically via email once your order ships.



3. How much is the shipping fee?

  • Orders over USD $150: Free International Shipping
  • Orders below USD $150: Flat rate of USD $15

Note: Additional fees may apply for remote or restricted regions. Final costs are displayed at checkout.


4. Customs Duties & Import Taxes

When your parcel arrives in your country, customs duties, VAT, and handling fees may be charged based on local regulations.
These charges are the responsibility of the recipient and are collected by the local customs or courier.
Even if the parcel is returned, these fees cannot be refunded by CCLIME Beauty.


5. Can I change my shipping address after ordering?

If you need to change your shipping address, please contact us immediately with your order number and the new address.
Once the order has been packed or shipped, address modifications are not possible.
CCLIME Beauty is not responsible for failed delivery due to incorrect address information provided at checkout.


6. When will my order ship and arrive?

  • Processing time: 2–5 business days
  • Delivery time: 7–21 business days (varies by country)

If no tracking update appears after 10 business days post-dispatch, please contact our customer support.


7. Tracking Information

If you did not receive a tracking email:

  • Check your spam or promotions folder
  • Contact our support team with your order number for assistance

Tracking updates may be delayed during customs transit, but your order is still on its way.





REFUNDS, REPLACEMENTS

If your international order arrives damaged or defective, we can assist with a refund or replacement within 30 days of delivery. Please include your order number in all communications with our customer support team for efficient processing.

  1. Only products purchased on cclimebeauty.com are eligible for refunds or replacements.
  2. Items purchased through third-party retailers or marketplaces cannot be returned or refunded through cclimebeauty.com
  3. Products that are partially used, opened, or have broken seals are not eligible for refunds or replacements.
  4. If a package is marked as delivered by our international logistics partner but is missing or stolen after delivery, we are unable to issue a refund or replacement.
  5. We do not take responsibility for damages caused by improper handling after delivery. Products that have been dropped, spilled, lost by the customer, misused, or altered cannot be replaced or refunded.
  6. Shipping fees, customs duties, and VAT are non-refundable once the parcel has shipped.
  7. For support, please contact us at info@cclimebeauty.com with your order information and any relevant photos or documentation.


Customer Support

Email: info@cclimebeauty.com
Please include your order number and inquiry details for faster processing.